1. Hide this website
  2. Need Urgent Help?
Open site navigation menu

Citizens Advice

Address: Town Hall, Annexe Birley Street, Preston, PR1 2QE, Lancashire
Telephone number: 0800 144 8848
Opening Hours
Monday 9:15 – 15:15
Tuesday 09:15 – 15:15
Wednesday 09:15 – 15:15
Thursday 09:15 – 15:15
Friday Closed
Saturday Closed
Sunday Closed

Preston and District Citizens Advice Bureau is a local charity serving the local communities of Preston and surrounding districts.

Citizens Advice are independent and provide free, confidential impartial advice to everyone.

Citizens Advice in the Community

Citizens Advice hold drop-in and appointment advice sessions in the community.

For more information visit our noticeboard - Citizens Advice in the Community page.

Financial Support Services

Citizens Advice Bureau offer a range of financial support services, including benefit checks and help with filling in forms.

You can view their easy guides and information by visiting Citizens Advice 

View Citizens Advice - Benefits

For advice and help by phone, or to book a face-to-face appointment, you can contact Citizens Advice Preston on the following *phone numbers:

*Phone lines are open Monday - Thursday, 9.15am - 3.15pm.

Or, you can visit Citizens Advice at the Town Hall Annexe, Birley Street, Preston, Lancashire, PR1 2QE.

Debt support and money management advice

Preston and District Citizens Advice Bureau offer free debt support and money management advice through appointments and advice in their website's debt and money section.

View Citizens Advice - debt and money section

To contact Preston's Citizen Advice Bureau for an appointment call 0300 330 1172, Monday - Friday between 9am - 3.15pm.

For advice over the phone you can call the Citizens Advice National Helpline on 03444 111 444, Monday - Friday between 9am - 5pm.

You can also talk to a Debt Advisor online by visiting Citizens Advice - Chat with us online about debts.

Chat with a Citizens Advice Debt Advisor


Citizens advice can assist you to ensure you get all the help that you're entitled to. The Citizens advice benefits section give you information on benefits and tax credits if you are working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran.

There is also information about council tax and housing costs, national insurance, payment of benefits and problems with benefits.

Visit Citizen advice benefits web page 


Having a job is an essential part of most people's lives. When you are in work, you can be faced with many difficult issues, so it is essential to know what your rights are.

Citizen advice provide advice on your rights and how to solve problems.

Visit Citizen advice work page 


Citizen advice can assist with any housing issues and let you know your rights and responsibilities. You could also find yourself threatened with eviction if you can't cope with your mortgage payments.

Visit Citizens advice to find information about how to go about renting or buying a home or just finding somewhere to live. You can also find advice on handling problems with your landlord and help to avoid losing your home.

Visit Citizen advice housing page 


Citizen advice can assist with your rights if your relationship has broken down, for example whether you can stay in the family home or who the children should live with.

You can also find out how to deal with things like making a will, registering a birth or changing your name, and where else to go for help.

Visit Citizen advice family page 

Citizens Advice sessions in the community


Other Services

Citizen advice also deal with the following:

Google Maps for Citizen advice Preston