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We want everyone who visits the Help in Preston website to be able to find, read and understand our content. 

We aim to make our content meet the accessibility standards of the Web Content Accessibility Guidelines (WCAG) version 2.1 at an AA standard and aim to go above and beyond the Public Sector Bodies Accessibility Regulations 2018

View the website your way 

Our Accessibility Statement explains how to make web content more accessible for people with disabilities and user friendly for everyone. 

The guidelines have three levels of accessibility (A, AA, and AAA). We aim to achieve AA standards on our websites. 


We have ensured that the design of our website is not an obstacle to its usability and readability, and that it will work on a variety of devices with different screen sizes. 

We have used a colour palette on the website that ensures good contrast. 

We have made every effort to ensure our website is easily readable using 'plain English' by removing jargon and using more simple language. 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible is this website? 

We are aware that some parts of our website are not fully accessible, these include: 

  • Most of our older PDF documents are not fully accessible to screen reader software 

  • Online maps and mapping services are not accessible 

  • Live video streams and some videos do not have captions 

  • The readability of some pages is above the recommended reading level

What we are doing to improve accessibility 

  • Ongoing audit of the content - we use Monsido to monitor and improve our website. The software monitors content, accessibility, speed and legal compliance. 
  • We audit each web page to ensure it is written in plain English, links are accessible, images have appropriate alt text and page titles are descriptive. 

What to do if you cannot access part of this website 

If you need information on our website in a different format like accessible PDF, large print, easy read, audio recording or braille please email webmanager@preston.gov.uk.  

Please make sure you provide the service area, document name and/or the web address (URL) of the page the content is on and a description of the format you need. For example; audio CD, braille, BSL or large print. 

Reporting accessibility problems with this website 

We are always looking to improve the accessibility of our website. 

If you find any problems not listed on this page or think we are not meeting accessibility requirements contact the web team on webmanager@preston.gov.uk

Enforcement Procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). 

If you're not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS)

SignLive - Support for the deaf 

We recognise and value all our customers, including those who use British Sign Language (BSL) and/or Speech to Text Translation (STTR). 

In partnership with Preston City Council, Help in Preston are part of the Community Directory where you can contact us via a British Sign Language interpreter using SignLive

Links to other websites 

To benefit our users the Help in Preston website links to other websites, such as: 

  • Help and support websites

  • Voluntary Services

  • news websites 

  • social media platforms 

  • official information sources 

We are not responsible for the accessibility of these or any other websites that we do not manage. 

Your Feedback Matters 

We value feedback from real website users and would love to hear from you and the experience you had with us. 

We will continue to review and improve our website to provide the best possible level of customer service.

If you would like to make a suggestion on improving our website, especially from an accessibility point of view, please contact the web team on webmanager@preston.gov.uk.. 

The World Wide Web Consortium (W3C) has useful tips on contacting organisations about inaccessible websites.